Privacy Policy

Last updated: December 14, 2025

About Plausor

This Privacy Policy is published by Crowd Pass, LLC, doing business as Plausor. Crowd Pass, LLC owns and operates the Plausor event ticketing platform at plausor.com. References to "Plausor", "we", "us" and "our" in this document mean Crowd Pass, LLC.

Legal business name: Crowd Pass, LLC

Trading name: Plausor

Business address: 79 Wood Manor Place, The Woodlands, TX 77381, US

Website: https://plausor.com

Contact: support@plausor.com

1. Introduction

Plausor ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our event ticketing platform and related services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number)
• Billing address and payment information
• Account credentials
• Date of birth (when required for age-restricted events)
• Government-issued ID (when required for identity verification)

2.2 Transaction Information

We collect information about your transactions, including:

• Ticket purchases and sales
• Payment history
• Event attendance records
• Ticket transfers

2.3 Automatically Collected Information

When you use our Service, we automatically collect:

• Device information (device type, operating system)
• IP address and location data
• Browser type and version
• Usage patterns and preferences
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information to:

• Process ticket purchases and transactions
• Provide and maintain our Service
• Send transaction confirmations and event updates via email or SMS
• Verify your identity and prevent fraud
• Improve our Service and user experience
• Send marketing communications (with your consent)
• Comply with legal obligations
• Enforce our Terms of Service

3.1 SMS and Text Message Communications

If you provide your phone number and opt in to SMS notifications, we will use your phone number to send you:

• Account verification codes for security purposes
• Ticket purchase confirmations and digital tickets
• Event reminders and important updates
• Ticket transfer notifications when someone sends you tickets
• Password reset codes when requested
• Security alerts about your account

Your phone number will be stored securely and will not be sold or shared with third parties for marketing purposes. We use Twilio, a trusted third-party service provider, to send SMS messages on our behalf. Twilio processes your phone number solely for the purpose of delivering our messages and is bound by strict data protection agreements.

Mobile Information Sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party, except with Twilio, our messaging delivery provider, solely to deliver the messages you requested.

Message Frequency: Message frequency varies based on your account activity and the events you follow. You may receive multiple messages per transaction or event. Standard message and data rates may apply.

Your Choices: You can opt out of SMS notifications at any time by replying STOP to any message, updating your preferences in your account settings, or contacting us at support@plausor.com. Standard message and data rates may apply depending on your mobile carrier plan.

4. Information Sharing

We may share your information with:

• Event Organizers: Name and contact information for event entry and communication
• Payment Processors: Payment information to process transactions
• Service Providers: Third parties who assist in operating our Service
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure payment processing through certified providers
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

6. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes described in this Policy. We may retain certain information for longer periods as required by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your information
• Withdrawal: Withdraw consent for marketing communications

To exercise these rights, please contact us at support@plausor.com.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences
• Analyze usage patterns
• Deliver relevant content and advertisements

You can manage cookie preferences through your browser settings.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Policy on this page and updating the "Last updated" date. We encourage you to review this Policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: support@plausor.com

Privacy Inquiries: privacy@plausor.com

Mailing address: Crowd Pass, LLC, 79 Wood Manor Place, The Woodlands, TX 77381, US

13. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

14. European Privacy Rights

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights described in Section 7. Our legal basis for processing your information includes contract performance, legitimate interests, and consent.